Refunds and Returns Policy
Effective Date: November 27, 2024
At Avocadosourcebd.com, operated by Hill Fresh Agro, we strive to ensure customer satisfaction with every purchase. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds to provide transparency and fairness for both our customers and our business.
1. Products Covered by This Policy
This policy applies to all physical products sold through Avocadosourcebd.com, primarily avocados. Due to the perishable nature of our products, specific conditions apply, as outlined below.
2. Conditions for Returns and Refunds
a. Eligibility for Returns
Returns and refunds are applicable under the following circumstances:
- Damaged or Defective Products: If the product arrives damaged or defective.
- Incorrect Products: If you receive the wrong item.
- Quality Issues: If the product does not meet the quality standards specified at purchase.
b. Non-Eligible Products
Returns or refunds are not applicable in the following cases:
- Change of mind after purchase.
- Incorrect storage or handling by the customer.
- Products returned without prior approval.
c. Timeframe for Returns
- You must notify us within 24 hours of receiving the product to be eligible for a return or refund.
3. Initiating a Return or Refund
a. Step-by-Step Process
- Contact Us:
- Email us at hillfreshagro@gmail.com with your order details (order number, date of purchase) and a brief description of the issue.
- Attach photos of the product showing the damage or defect (if applicable).
- Review and Approval:
- Our customer support team will review your request within 1 business days and notify you if your return or refund request is approved.
- Return Instructions (if applicable):
- For approved returns, we will provide instructions for returning the product.
b. Contact Information for Customer Support
- Email: hillfreshagro@gmail.com
- Address: Hill Fresh Agro, Dhaka, Bangladesh
4. Refund Process
a. Refund Approval
- Refunds are issued after verifying the claim and receiving the returned product (if required).
b. Refund Options
You can choose from the following refund options:
- Refund to the original payment method.
- Store credit for future purchases.
c. Refund Timeframe
- Refunds will be processed within 7 business days of approval.
d. Partial Refunds
In some cases, partial refunds may be issued if only a portion of the product is defective or damaged.
5. Costs Involved
- Return Shipping Costs:
- If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping costs.
- For other cases, the customer is responsible for return shipping.
6. Customer Responsibilities
- Ensure the product is stored correctly and returned in the condition it was received.
- Follow return instructions provided by our team.
7. Disputes and Questions
If you have any concerns about your refund or return request, please contact us promptly at hillfreshagro@gmail.com, and we will work to resolve the issue fairly.
8. Policy Amendments
Hill Fresh Agro reserves the right to amend this Refunds and Returns Policy at any time. Any updates will be posted on this page with an updated effective date.
Thank you for choosing Avocadosourcebd.com! We value your trust and aim to make your experience smooth and satisfying.